1. What services do you offer?

Total Plumbing Solutions provides a wide range of plumbing services, including emergency repairs, drain cleaning, water heater repair/replacement, tankless hot water heater installation and maintenance, leak detection, camera inspections, hydro-jetting, gas, sewer, and water line replacements, water softener installations, monthly filter maintenance, backflow testing and repair, toilet repair and replacement, fixture repair and replacement, and routine maintenance for both residential and commercial properties.

2. Are you licensed and insured?

Yes, we are fully licensed and insured to ensure the highest standards of service and safety for our customers.

3. How quickly can you respond to plumbing emergencies?

We prioritize emergency situations and strive to provide prompt service. Contact us directly to discuss your urgent plumbing needs.

4. Do you offer plumbing services in areas outside Wise County?

While we primarily serve Wise County and surrounding areas, please contact us to inquire about services in other locations.

5. What should I do if I have a plumbing leak?

If you suspect a plumbing leak, turn off your water supply and contact us immediately. Our team will assess and repair the leak to prevent further damage.

6. How often should I have my plumbing system inspected?

We recommend having your plumbing system inspected at least once a year to identify and address potential issues before they become major problems.

7. What is hydro-jetting, and when should it be used?

Hot water hydro-jetting is an advanced, eco-friendly method for cleaning plumbing systems. It uses high-pressure hot water to clear stubborn clogs, grease, and debris from pipes and sewer lines. Unlike traditional snaking, it cleans the entire pipe diameter, effectively melting grease, breaking down mineral deposits, and preventing future blockages. This method not only restores pipe flow but also extends the lifespan of plumbing systems without using harsh chemicals.

8. Can I prevent clogged drains?

Yes, regular maintenance, avoiding putting grease or large food scraps down the drain, and using drain screens can help prevent clogs. However, if you do experience a blockage, we offer professional drain cleaning services.

9. How do I know if I need a new water heater?

Signs you may need a new water heater include inconsistent water temperature, strange noises, or visible leaks. Our team can assess your current water heater and recommend the best solution.

10. How do I schedule a service appointment?

You can schedule a service appointment by calling us directly at (940) 627-4445 or by filling out the contact form on our website, www.totalplumbingsolutions.net. We’ll work with you to find a convenient time.

11. Do you provide free estimates?

We normally charge a $72.50 on-site evaluation fee, which is returned as a credit towards the job if scheduled. Please contact us to discuss your specific needs and get a detailed estimate before we begin any work.

12. What payment methods do you accept?

We accept various payment methods, including cash, check, ACH payments, and credit/debit cards. Please inquire about payment options when scheduling your service.

13. How can I prevent future plumbing problems?

Regular maintenance, prompt repairs, and avoiding putting inappropriate materials down your drains can help prevent future plumbing issues. Our team can provide additional tips and guidance during our visits.